Order and Delivery Details
All deliveries are made by DPD
DPD is one of the UK’s leading couriers.
To make sure that your parcel gets to you safely and quickly as possible, we encourage you to provide us with your mobile number so that DPD can get hold of you before they make the delivery.
They even have a new delivery app which you can download here.
You can now order up to 7.15pm for next day delivery Monday to Thursday. (Fridays orders delivered on Monday, weekend orders delivered on Tuesday).
(ROI & NI 2 day delivery)
ROI & NI Deliveries
Orders placed by 7.15pm will be delivered in two working days.
On all orders over £27
One Hour Delivery Window
We will provide you with a one-hour delivery window so you don’t have to wait in all day for your order.
You will be notified of your delivery date and time via text message or email. If it’s not at a convenient time for you, you can use text message or email to change your slot.
Fifteen Minute Delivery Window
Approximately one hour before your order arrives you will be advised of the 15 minute delivery window in which your order will arrive.
Delivery Charges to Mainland UK
Next day delivery with a 1-hour delivery slot is FREE for all over £27.00.
A delivery charge of £2.99 is applicable to all order under £27.00.
Orders placed by 7:15pm Monday to Thursday will be dispatched the same day.
If your order is placed on a Saturday, Sunday or Bank Holiday then it will be dispatched on the next working day.
If you do not expect anyone in your household to be in for delivery you will be able to choose for your order to be left with a neighbour or select another delivery day. Around an hour before your order arrives you will be further advised of a 15 minute delivery slot in which it will arrive.
We recommend advising your mobile phone number when placing your order so you can receive these delivery updates/options by text. If not, they will be sent via email. Your mobile number will not be used for any other purpose.
Scottish Highlands and Offshore Deliveries
As well as delivering to Mainland UK we also deliver to the Scottish Highlands and Offshore addresses. Some postcodes in these areas will incur a £12 courier delivery charge if the order weighs between 5 and 30kg (orders under 5kg are treated the same as Mainland UK). These orders should arrive in 2 working days. You will be advised if the £12 delivery charge applies during checkout. The additional charge postcodes are:
AB (10-56) – Aberdeen
FK (17-22) – Falkirk
HS (1-9) – Outer Hebrides
IV (1-63) – Inverness
KA 28 – Kilmarnock
KW (1-14) – Kirkwall
PA (20-78) – Paisley
PH (19-50) – Perth
GY (1-9) – Guernsey
IM (1-9) – Isle of Man
JE (1-4) – Jersey
KA 27 – Kilmarnock
KW (15-17) – Kirkwall
ZE (1-3) – Lerwick (Shetland Islands)
In the unlikely event any products are out of stock we will contact you to advise when we expect new stock and to ask you if you would like to cancel those products from your order. We may offer you a partial delivery.